Resposabilidades:
- Direccion de un grupo de trabajo de 30 personas.
- Selección, Administracion, Couching y entrenamiento
- Referente Tecnologico y asistencia Tecnica para 30 locaciones a nivel Mundial.
- Auditorias y asistencia On-Site International.
- Administracion de Exchange (incluyendo Legato EmailXtender de EMC)
- Administracion de Hardware Variado (Servers, Workstations, Centera de EMC, Switches, Routers, etc)
- Administracion de SAN de EMC (incluyendo replicación a nuestro sitio de desastre).
- Administration de productos Microsoft diversos (ISA, Forefront, KMS, MOM, EHS, SMS, etc).
- Disaño y Administracion de redes
- Creacion de un nuevo centro de computos que hoy dia cuenta con mas de 400 servidores y sistemas relacionados, y provee servicios 7x24 a mas de 2000 usuarios en 3 continentes.
- Seleccion, Administracion, Entrenamiento y couching de un equipo de trabajo para administrar y soportar esta infrastructura..
- Developed a set of Procedure manuals, Services Logs, and several other Documentation and monitoring procedures to ensure the “knowledge transfer” and improve the response time and job quality.
- Designed and assisted in the technological reconversion of MSC South Africa. Trained their local team and still provide Technological Support in regular bases.
- Planned and Managed the Technological (Hardware and Software) upgrade of MSC USA. This included:
- Planning the project and following up on the resource availability and the work and morale of the 12 person’s team.
- Windows Infrastructure Migration from a mixed NT 4 / W 2000 organization to a new W2003 infrastructure
- Exchange Migration (From 5.5 to Exchange 2003 SP1)
- Migration all of MSC USA’s IT services from their servers to our own servers.
- Replacing and upgrading all Client’s Workstations (over 800)
- Onsite Upgrade for all 900 Workstations and 40 servers at the Branch offices
- Implementing resources for remote management and monitoring, allowing for a Centralize administration and Help Desk and eliminating the need for local IT teams.
- Organizing and monitoring Personnel allocation and User’s training.
- Inventory and documentation of IT property and resources in each branch office.
- Analyzed and developed action plans for a wide variety of disaster scenarios, including the total destruction of our Main Datacenter with will allow the company to be back up and running (from a Secondary site) within an hour.
- Instrumental in remarketing our company as a “Services Provider” instead of just a “Software development” company.
- Designed and Implemented a Hosted DRP Service for Interlink Technologies’ Clients.
- Designing and implementing a “Remote Disaster Site”, allowing other MSC companies around the world to continue operation in case of a Catastrophic disaster that affects their local Datacenters.
- Redesign of our parent company’s Technological Help Desk to provide a better customer experience.
- Participated on the Corporate-wide Technology redesign project.
- Represented our company in the following MS TAP Programs:
- Windows XP 64 bits
- Exchange 2007 SP1
- Windows Vista
- Windows 2008
- Windows 2008 R2
- Windows 7
- SQL 2005
- Communicator 2005
- Communicator 2007
- Office 14
- Technological update from Windows XP to Windows Vista. This included:
- Created a self configurable and self updating image to be deployed to 1200+ factory new machines. (completely hands free from OOB to user ready)
- Planned and monitored the Factory Imaging (by DELL), testing and distributions of the new systems.
- Coordinated with Management, users and technicians the installation of the new systems and the return of the old ones.
- Developed the course material and coordinated the training of all users in the new technologies (Vista, Office 2007, and others)
- The 1200+ systems were replaced in 20 days with zero productivity loss.
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